Sources of Personal Information
We may collect personal information from the following sources:
Directly from You
- When you request a free estimate
- Complete a contact form
- Schedule an appointment
- Contact us by phone, email, or text message
- Participate in surveys, promotions, or customer service communications
Automatically
- Through cookies, pixels, tags, server logs, and similar technologies when you use our website.
Third-Party Sources
- Advertising and analytics providers
- Call tracking services
- Identity resolution partners
- Marketing platforms
- Other trusted service providers that help us operate our business
How We Use Personal Information
We use your personal information to:
- Respond to estimate requests and customer inquiries
- Schedule consultations, appointments, and installations
- Provide, maintain, and improve our products and services
- Communicate regarding your project, appointments, and service updates
- Process financing inquiries and customer requests
- Measure advertising performance and marketing effectiveness
- Analyze website traffic and improve the user experience
- Conduct quality assurance and employee training
- Prevent fraud, protect our website, and maintain security
- Comply with legal obligations and enforce our policies
Call Monitoring & Recording
To help provide exceptional customer service, DirectVue may monitor or record incoming and outgoing telephone calls.
Why We Record Calls
Calls may be recorded for:
- Quality assurance
- Employee training
- Appointment scheduling
- Estimate documentation
- Customer service
- Marketing attribution
- Fraud prevention
- Resolving disputes
Notice & Consent
When a call is recorded, you may hear a notification at the beginning of the call informing you that the conversation may be monitored or recorded. By continuing the call after this notice, you consent to the recording where permitted by law.
If you do not wish to have your call recorded, you may notify our representative and end the call. You may also contact us through our website, email, or online contact forms instead.
Call Recordings
Call recordings are handled through trusted service providers acting on our behalf. Recordings are retained only as long as reasonably necessary for quality assurance, customer service, legal, warranty, and dispute resolution purposes.
We do not sell or share call recordings with advertising partners.
Sensitive Information
Please avoid providing unnecessary sensitive personal information during recorded calls. If you voluntarily provide financial or other sensitive information, we will use it only to provide the services you requested and as otherwise permitted by applicable law.
